Refund and Cancellation Policy

1. Introduction

At United Medical Mission, we are committed to providing high-quality services and ensuring customer satisfaction. We understand that there may be occasions where refunds are necessary. This Refund Policy outlines the conditions under which refunds will be provided and the procedures for requesting them.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Service Cancellation: If a service, event, or program is cancelled by United Medical Mission, you will be eligible for a full refund.
  • Overpayment: If an overpayment is made due to a billing error, a refund of the excess amount will be issued.
  • Duplicate Payment: If a duplicate payment is made for the same service or event, the duplicate amount will be refunded.

3. Non-Refundable Conditions

Refunds will not be provided in the following cases:

  • Change of Mind: Refunds are not available if you change your mind after making a payment or completing a registration.
  • Late Cancellations: Cancellations made less than 48 hours before the start of an event, program, or service are not eligible for a refund.
  • No-Shows: If you fail to attend an event, program, or service without prior notice, no refund will be issued.

4. Refund Request Procedure

To request a refund, please follow these steps:

  1. Submit a Request: Email your refund request to unitedmedicalmission [at] gmail.com with the following details:
    • Full name
    • Contact information
    • Payment reference number
    • Reason for the refund request
    • Any supporting documentation (e.g., proof of payment, event cancellation notice)
  2. Review Process: Upon receiving your refund request, we will review it and notify you of the outcome within 7-10 business days. During this period, additional information or documentation may be requested to process your refund.
  3. Approval and Processing: If your refund request is approved, the refund will be processed through the original method of payment. Please allow up to 14 business days for the refund to reflect in your account.

5. Shipping policy

Since United Medical Mission does not sell or ship any physical products, we do not have a shipping policy. Our services are limited to event registrations, programs, and services provided online or at specified locations.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

7. Changes to This Policy

United Medical Mission reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund practices.

Thank you for choosing United Medical Mission. We appreciate your support and understanding.

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